Frequently Asked QuestionsGet help preparing your files for quality results and faster turnaround
Embroidery and digitizing for embroideryA clean 300 DPI JPEG is usually all we will need.
Screen printingA JPEG is fine for quoting purposes. If you have created your graphics in Adobe Illustrator, Corel Draw, or other vector-based software please keep this in mind... on simple designs this can work out, but it's very rare that an artist who doesn't work on screen printed graphics will understand how to properly prepare or separate art for screen printing. You may provide us with some really cool vector art however we may still need our skilled artists to output the seps~ When you are sending Vector art please also remember to attach a JPEG.
If you are sending a vector-based EPS or PDF, please make sure you convert your type to outlines to avoid missing fonts.
Can I select different colors within an order?Embroidery Yes.
Embroidery and Screen Printing10 business days Maximum from the time we receive you P.O. or deposit, quicker turn-arounds are possible depending on our in house production schedule. Please call or email if you need rush service, we will give you an honest yes or no. (we do not charge extra for rush orders if we can accommodate we will do so at no additional cost) The only exception to the 10 day turn-around is circumstances that are not in our control (ie. the Mill or wearable manufacturer runs out of a product and places them on back-order.) In this case we keep you informed and also offer potential substitutes for what you have ordered.
When and how do I pay? 50 percent deposit is required on all orders balance is due upon receipt (if you are picking up your order) or before shipment (if we are shipping your order). For digitized embroidery files payment is due before we email your electronic file. We do have a 100% guarantee on our products and services (always have, always will) We accept purchase orders from schools only.
How long have you been in business? Not surprisingly this is a question we hear frequently from new customers...more than 20 wonderful years and counting!
What are your minimum order requirements? Embroidery 1 piece
Screen Printing The established minimum order is 12 pieces. We will print less than 12 items however you will be paying a premium price for the printing. It's best that you call for an explanation in this case but honestly it will be even better if you can manage to get your order quantity real close to the minimum order of 12!